Collections Specialist (Jakarta)

Join Medela Potentia, a leading financial services provider in Indonesia, as a Collections Specialist in Jakarta. In this role, you will play a critical part in managing and optimizing collections for our diverse financial products across multiple channels. Your efforts will directly impact our ability to maintain strong customer relationships and ensure timely payments. As part of our dynamic team, you will have the opportunity to work with cutting-edge tools and software, including Salesforce and SAP, to streamline our collections process and improve overall efficiency.

At Medela Potentia, we are committed to fostering a culture of innovation and continuous learning. This role offers significant growth opportunities, with the potential to advance into more senior positions within our collections team. You will work alongside experienced professionals who are dedicated to delivering exceptional service and driving financial success. If you are passionate about collections and eager to make a meaningful impact in the financial services industry, we invite you to apply for this exciting opportunity.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize collections for various financial products, including loans and credit cards.
• Conduct regular follow-ups with customers to ensure timely payments and resolve any outstanding issues.
• Utilize Salesforce and SAP to track and update collections data, ensuring accuracy and efficiency.
• Collaborate with other departments, such as customer service and risk management, to address customer concerns and improve collections strategies.
• Analyze collections performance metrics and identify areas for improvement.
• Provide regular reports and updates to management on collections activities and outcomes.
• Stay up-to-date with industry trends and best practices in collections management.
• Train and mentor junior staff to maintain high standards of service and performance.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Finance, Business Administration, or a related field.
• Minimum of 3 years of experience in collections management, preferably in the financial services industry.
• Strong understanding of collections processes and best practices.
• Excellent communication and interpersonal skills to effectively interact with customers and colleagues.
• Proficiency in using Salesforce and SAP for collections management.
• Ability to work under pressure and meet tight deadlines.
• Strong analytical and problem-solving skills.
• Fluency in both English and Indonesian.

🛠️ Keahlian

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