Luxury Reservations & Guest Experience Executive - Bali

Elevate your career in luxury hospitality with Triton AI Pte Ltd, a premier travel operator redefining guest experiences in Bali’s most exclusive destinations. As a Reservations & Guest Experience Executive, you’ll play a pivotal role in crafting unforgettable journeys for discerning travelers. Based in Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, and Badung, you’ll work closely with a team of experts to ensure every guest’s stay is seamless, personalized, and filled with extraordinary moments.

At Triton AI Pte Ltd, we leverage cutting-edge technology to enhance our operations, and as a Reservations & Guest Experience Executive, you’ll be at the forefront of this innovation. You’ll use tools like Sabre and Amadeus to manage bookings, and Salesforce to track guest interactions. Your daily tasks will include handling reservations, coordinating with vendors, and ensuring that guest needs are met with the highest level of service. This is your chance to make a significant impact on the travel industry while enjoying the vibrant culture and stunning landscapes of Bali.

Join us and be part of a team that values excellence, innovation, and the pursuit of perfection. We offer a competitive salary of USD 2000 - 3000, a dynamic work environment, and the opportunity to grow in a rapidly evolving industry.

📋 Tanggung Jawab Pekerjaan

• Manage and optimize reservations using Sabre and Amadeus, ensuring high occupancy rates and guest satisfaction.
• Coordinate with vendors and service providers to ensure seamless guest experiences.
• Track and analyze guest interactions using Salesforce to identify trends and improve service quality.
• Provide exceptional customer service, addressing guest inquiries and concerns promptly.
• Collaborate with the marketing team to promote special packages and offers.
• Stay updated with industry trends and best practices in luxury hospitality.
• Participate in team meetings and contribute to the development of new initiatives.
• Ensure compliance with company policies and regulations.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Hospitality Management, Tourism, or a related field.
• Minimum of 3 years of experience in luxury hospitality, preferably in a reservations or guest services role.
• Proficient in using Sabre, Amadeus, and Salesforce.
• Excellent communication and interpersonal skills.
• Strong organizational and problem-solving skills.
• Fluent in English, both written and spoken.
• Knowledge of local Bali culture and attractions is a plus.
• Ability to work in a fast-paced, dynamic environment.

🛠️ Keahlian

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